IP Telephony Can Save You Money and Headaches
Your business’s telephone system is probably something that you don’t think about often. As the saying goes, “If it isn’t broke, why fix it?” Unfortunately, this old sage may end up costing you precious time and money.
Spend a few minutes to answer these few important questions:
- How reliant is your organization on your telephone system being up?
- Does your current telephone manufacturer support your telephone system?
- How easy is it to bring a new phone online or move an existing phone number to a new physical location?
- Do your organization’s employees work remotely or from multiple locations? If yes, can they be reached by phone where they are working?
The answers to these questions may surprise you. If your telephone system is more than 10 years old, chances are it is no longer supported by the manufacturer. This means that the clock is ticking down to the day that the system goes down and you are scrambling to find a replacement while the organization is unable to make or receive calls. Even with supported phone systems, you may have realized the costs of maintaining the infrastructure and the challenges with mobility and office moves.
IP Telephony solves these issues. This engagement everywhere technology allows individuals to connect anywhere, at any time, from any device. IP telephony uses Internet Protocol (IP) to transmit voice over a data network. This method of transmission opens up opportunities for seamless integration with other productivity tools such as Microsoft Office, Google and Salesforce. This can mean a single inbox for voicemail, email and fax.
This technology also allows employees to take their phone and plug it into any port on the system and have immediate access to their number. This promotes the flexibility to work from branch offices and the ease of permanently changing office spaces.
Additional benefits come from the customer experience. Today’s customers operate in a “right now” commerce where they want to reach the employee when the need arises. This is coupled with a workforce that includes 59% of companies that are using remote agents and more than 54 million employees working remotely. IP telephony allows calls to be answered wherever the employee is. This saves precious time and enhances the customer’s experience. Additionally, studies have shown that this method of unified communication realizes 25 to 40 minutes of additional productivity per day.
Businesses that have moved to IP telephony have realized return on investment. In addition to softer benefits like mobility, improved usability, time savings and enhanced customer experience, more direct returns have been demonstrated in a 30% reduction in carrier communication expenses and a 10-15% savings on trunking costs.