Customer Spotlight: Bonnell’s Auto Group
Bonnell’s Auto Group has been a long-time customer of Networking Technologies, and after Teceri was established, Bonnell’s was one of the first clients on board, adding digital signage to some of their locations to better communicate with their customers. We sat down with Chrystal Waite, Office Manager/HR Administrator, at Bonnell’s recently to talk about their experience.
Can you tell me about a few solutions that Networking Technologies and Teceri has offered over the years that stand out to you?
We decided to make a big change in our estimating software a few years ago. This change would merge us from using multiple programs, which everyone was used to, into one, web-based program with cloud storage. So, there was a lot involved with this switch.
Networking Technologies walked us through the process and made sure to think of every possible scenario to make sure we are able to stay up and running at all times with no loss of information. We are still using this program and are very satisfied with the outcome.
Another example from Teceri happened just this summer. We really wanted to be able to advertise to our own customers, in our lobbies, without having to hang more signs or posters on the walls. We approached Teceri for digital signage solutions.
The Teceri staff gave us a really great tour through their facility and explained the many possibilities we had. They use their own products daily, and it was very nice to be able to see how they use it themselves for advertising and employee involvement. We have three kiosks now at a few of our locations running advertising to our customers, and we have ideas for running some signage to our employees in the future.
How has your experience been working with our teams?
Our experience has been very good. Communication has always been very easy, and the Networking Technologies and Teceri staff try to help us in any way we need. In both
companies, the staff are very easy to work with and always answers our questions very thoroughly.
What stands out the most over the years is calling into the support line. Our employees have gotten well acquainted with the support staff, making it very comfortable to call and ask for help.
Why did you choose Networking Technologies and Teceri?
We were looking for a company that we could count on when we needed urgent matters addressed and a company we could trust to help us select the best quality products that matched our needs, not just a name brand or dollar amount but the best choice for us.
What stands out about Networking Technologies and Teceri?
When asked for a quote in any service or product, Networking Technologies and Teceri have always made sure to give us more than one option to address our needs and ensure we understand the differences. This is very helpful; these IT choices are usually stressful to make. Also, they offer a lot of services. We don’t necessarily need all of them all the time, but they are great about sharing the information and letting you choose what is best for your company.
Using one person for your IT and communication technology needs can be really stressful. If that person is on vacation or out sick, you really struggle to do without that person. When you have a team helping you, like Networking Technologies and Teceri, you’re never on your own!
We love working with Bonnell’s to provide customized IT and communication solutions that work for them. Teceri and its solutions in security systems, video conferencing, telephones, network cabling and digital signage, help us better serve our customers by finding solutions that meet even more of their needs.